The Krasnaya Polyana gambling zone received a prestigious certificate of conformity
One of the most popular gambling zones in the Russian Federation is Krasnaya Polyana. Recently, experts from a specialized international organization confirmed that it fully complies with the requirements of ISO 23592:2021. A certificate was issued confirming the analysts' findings.
The standards mentioned define the principles and terminology, as well as the model for improving services and service to achieve a high level of customer service. At the same time, we are talking about providing high-class services, and not standard basic service. The audit was carried out on 50 different parameters, and they all met the necessary standards, allowing the issuance of a certificate of conformity.
As stated by the general director of the complex Pavel Petrov, it was decided to take part in this examination in order to increase the level of professionalism. Today, the management company is actively developing a new program. Its goal is the constant improvement of the qualifications of the employees of the gambling zone, as well as the compliance of the complex with international criteria. The experts who carried out the certification decided that the personnel of the complex are fully interested in creating a comfortable environment for all guests of the casino. Mr. Petrov also stated that the management company is going to continue to improve the level of service and is not going to stop there. Let us recall that over 5 years of work, the gambling zone has been visited by more than 2.5 million guests who live in 170 countries.
